Contact Us

Thank you for visiting PAWSOME PET PANTRY.

If you have a question about our pet toys, pet accessories, an existing order, delivery, a return, or a refund, please contact us using the details below.

Customer Support

Email: support@pawsomepetpantry.com
Telephone: +44 7789 063118

When contacting us about an existing order, please include:

  • Your full name
  • Order number
  • Email address used for the order
  • A clear description of your question or issue
  • Photographs where the product is damaged, faulty or incorrect

Providing this information will help us identify the order and review your inquiry.

Send Us a Message

You can also contact us through the website contact form.

Please complete the contact form below. For order-related inquiries, include your order number in the message.

  • Full name
  • Email address
  • Telephone number (optional)
  • Order number (if applicable)
  • Subject
  • Message
  • File or image attachment (optional)

Please ensure that your contact details are correct before submitting the form.

Returns and Refunds

Do not send products directly to our registered office unless we specifically instruct you to do so.

To request a return, email support@pawsomepetpantry.com with your order number and reason for the return. We will provide the correct return instructions and designated return address.

Full information is available in our Returns, Refunds & Exchanges Policy.

Product Safety Concerns

If you believe a product is faulty, damaged, or potentially unsafe, stop using it and contact us.

Please include:

  • Product name
  • Order number
  • Description of the issue
  • Photographs or videos where appropriate

Business Information

Legal Business Name: PAWSOME PET PANTRY LTD
Trading and Website Name: PAWSOME PET PANTRY
Company Number: 15735811
Company Type: Private Limited Company
Registered Office: 41 Dragonfly Way, Houghton-le-Spring, England, DH4 7BN
Website: pawsomepetpantry.com
Email: support@pawsomepetpantry.com
Telephone: +44 7789 063118

Online Store Notice

PAWSOME PET PANTRY operates as an online store selling pet toys and pet accessories.

Our registered office is not presented as a physical retail shop, customer collection point, or product return facility. Orders must be placed through our website, and returns must be arranged with our customer-support team before being sent.